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Posted: Tuesday, February 20, 2018 12:04 AM

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Key Responsibilities:
The duties of a Collections Specialist include:
Collection calls and/or correspondence in a fast-paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Essential Functions:
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics

Required Skills:
1-3 years High Volume Corporate Collections experience.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with Descartes system a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities

Please send salary requirements when applying. Only those applications with salary requirements will be answered.

Email: mschmidt@tbgfs.com

Location: Albany, NY

• Location: Albany

• Post ID: 34945702 albany
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